Building Engagement. Inspiring Loyality.
History – more than twenty years
2003
Lumley Jacobs UK was founded by Robert Lumley and Hugo Jacobs with the sole objective of helping insurance providers de-commoditise and differentiate their products and services. The business grew quickly by focusing on the needs of insurers, brokers, and policyholders.
2014
Due to increasing demand for Lumley Jacobs’ solutions in the UK and North America, Lucian Snow joined the firm and opened the Boston office.
2020
With a new decade, came new opportunities. 2020 was the year to rebrand and become LJS Global to reflect the more international nature and intent of our business.
Over the years, LJS has created widely diverse experiences and increased profits for our partner clients. Beyond the importance of surprising and delighting the policyholder, the focus has been on a program’s ability to launch smoothly, scale efficiently, and generate profit quickly.
Leadership
Hugo Jacobs – Managing Director
Whilst Hugo has overall responsibility for the day-to-day decisions in the UK and works closely with the US office on the strategic direction of the group; his preference is spending time with clients. His passion is the whole process of igniting client innovation to create, tailor and deliver solutions that help clients engage their customers.
Work background
Hugo has previously worked in investment banking and investment management. He left to follow his entrepreneurial passion to innovate, set up and build companies.
Lumley Jacobs was set up with Robert Lumley in 2003. The name was changed in 2020 to reflect the more international nature and intent of the business.
Personal
Hugo is a people person who loves life and believes that work should be fun. In addition, to his work, social and family life, Hugo volunteers for Mind (the mental health charity).
Lucian Snow – Managing Partner
Lucian joined LJS Global in 2014 and runs the North American operations out of Boston. Beyond developing our NA client base, he has responsibility for program innovation and supplier partnerships across the group.
Work background
Lucian’s 25 years of investment banking experience honed his ability to identify, develop and implement partnerships, programs and strategies within the complexities of large corporations. Prior directorships include UBS, JP Morgan, and Dresdner Kleinwort. Lucian is an innovator with experience mentoring consumer focused startups such as Beyond BookSmart (executive functioning coaching) and Properly Rent (property management software).
Personal
Lucian is a husband and father of three who enjoys fly fishing, biking, skiing, tennis and ultimate frisbee. He is a member of Oxfam America’s Leadership Council and strongly believes that each of us has a responsibility to advocate for the poor and oppressed.
Department Heads
- Rob Staunton – Finance
- Amy Henderson – Operations
- Mark Richardson – Digital
- Steve Wilson – Research
- Anna Hazel - IT
- Mike Toghill – Design
- Paul Baker – Strategy
Our Values
- PPartner
- RRespect
- IInnovate
- MMotivate
- EEnjoy
- DDeliver
Giving Back
