Building Engagement. Inspiring Loyality.
A few examples of LJS engagement programs
Client Challenge:
A large global insurer with a significant travel book asked us to create a fresh customer experience that delivers a powerful and immediate customer benefit.
LJS Solution:
We implemented a parametric program that embedded a digital solution within a policy. This is an end-to-end, insurer branded, flight disruption solution providing real-time assistance to travellers when they need it most.
Outcomes:
27% growth in Travel policies written. Automation of delay claim payments.
30% growth in customer engagement points.
Nobody enjoys flight delays and cancellations. Sitting on an uncomfortable bench waiting or rushing to queue to find an alternative flight before all the seats are taken is exhausting, irritating and stressful. The parametric model we implemented is white labelled under our client’s brand and provides an immediate solution.
In the event of a designated flight delay time, Flight Rescue gives customers:
- Access to an executive lounge
- The facility to ‘surprise and delight’ by paying cash directly into their account
- Next available flight options and automatic booking direct to their phone
- Hotel options and automated booking if the flight is delayed over-night
