A pet insurance client wanted to differentiate their insurance offering, reduce claims and improve customer retention.
We provided a telemedicine 24/7 service providing customers with video access to a qualified vet.
Customers using the service are 46% less likely to churn. 35% reduction in claims costs. Decrease in customer acquisition costs of over 25%.
Pet health is seeing the same advances in treatment as human health. Both doctors and vets are finding telemedicine to be a powerful medium for diagnosis and treatment.
The model provides 24/7 veterinary support, advice and triage services. The platform helps pet owners with all their welfare and general pet advice queries, improves pet owner peace of mind, and helps avoid unnecessary and potentially expensive trips to the vet.
For the insurer, it generates customer loyalty and trust, while lowering claims costs. Additionally, the provision of the service is a major insurance differentiator.